Omnichannel Revisited: Your AI Guru Picks Up the Phone
Over a year ago, on May 22, 2024, we went live with our first production deployment at Omie, what we believe was the first orchestrated, multi-model RAG-powered AI assistant to hit a real-world customer platform.
Since then, we’ve been on a mission: Build the smartest, safest, and most scalable AI customer experience platform, one channel at a time.
In January 2025, we added automated integration with WhatsApp and SMS.
Last month, we’ve added a critical heavy weight:
📞 Your AI Guru Can Now Take Phone Calls
Customers can now speak directly to your branded AI assistant, over a live phone line, powered by our new Twilio voice integration.
This isn’t just a transcription service or a simple IVR. It’s a true, context-aware voice interaction, driven by your assistant’s same logic, brand tone, and knowledge base.
🔄 Rewriting the Omnichannel Playbook
Voice isn’t a fallback, it’s still the go-to when things get urgent, personal, or high-stakes. At times customers don’t want to search for web addresses or even use a keyboard.
And now, your Guru can support that preference and deliver that help, over the phone, 24/7, with no wait and no compromises.
🔐 One Brain Unlocks Every Channel
Your Guru doesn’t change when you add voice, it simply gets a new way to speak.
And the benefits are immediate:
- ❎ No retraining agents
- ❎ No maintaining parallel voice scripts
- ❎ No managing “IVR flows”
- 🧠 Just smart, real-time help, across all channels
Your Guru already knows your business, policies, and tone. Now it knows how to talk.
💡 Real Voice. Real Context. Real Results.
Callers hear a natural, responsive voice, not a robotic script.
The assistant knows who they are and why they might be calling.
It can escalate, log, redirect, or resolve — instantly and safely.
And just like with chat, your voice Guru honors the same privacy, branding, and escalation logic you’ve already configured.
🚀 Ready to Hear the Difference?
It’s not just omnichannel. It’s contextual consistency with a human touch, on every channel. Call or text our instanAIguru at +1 213 510-1971 and experience the new standard of Customer Support.
You too can create and deploy your Guru today on the Web, SMS, WhatApp and Phone. Let your Guru start taking calls today.
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