Logs:
0
Users:
0
Conversations:
0
CSAT:
0
Surveys attached to the loaded conversations.
Stars:
1
2
3
4
5
Which ratings count as CSAT. Click a star to drop or
restore that rating; Ctrl+Click (Cmd+Click on Mac) to keep only it. Dropping
the last one restores all five.
API Calls:
0
Format: attached / pulled for this window (conversations
that made them). A call attaches when it can be joined to a loaded
conversation by an identity it carried and by its time, so a gap is expected:
a CRM note for a live-agent call belongs to no AI conversation.
Failed Calls:
0
Format: attached / pulled for this window (conversations
affected). The second number counts every failure the window held, whether or
not it could be joined to a conversation.
Unmarked:
0
Click to toggle unmarked entries inclusion. Ctrl+Click (Cmd+Click on Mac) for
exclusive selection.
Correct:
0
Click to toggle correct entries inclusion. Ctrl+Click (Cmd+Click on Mac) for
exclusive selection.
Incorrect:
0
Click to toggle incorrect entries inclusion. Ctrl+Click (Cmd+Click on Mac) for
exclusive selection.
Incomplete:
0
Click to toggle incomplete entries inclusion. Ctrl+Click (Cmd+Click on Mac) for
exclusive selection.
Rejected Replies:
0
Click to toggle rejected replies inclusion. Ctrl+Click (Cmd+Click on Mac) for
exclusive selection.
Rejected URLs:
0
Click to toggle rejected URLs inclusion. Ctrl+Click (Cmd+Click on Mac) for
exclusive selection.
Truncated:
0
Click to toggle truncated entries inclusion. Ctrl+Click (Cmd+Click on Mac) for
exclusive selection.
Live Agent:
0
Click to toggle live agent transfer entries inclusion. Ctrl+Click (Cmd+Click on
Mac) for exclusive selection.
Goodbye:
0
Click to toggle goodbye entries inclusion. Ctrl+Click (Cmd+Click on Mac) for
exclusive selection.
Call Ended:
0
Click to toggle call ended entries inclusion. Ctrl+Click (Cmd+Click on Mac) for
exclusive selection.
Switched to SMS:
0
Click to toggle switched to SMS entries inclusion. Ctrl+Click (Cmd+Click on
Mac) for exclusive selection.
L/A Interceptions:
0
Live-agent interceptions (informational). Format: total (returned-to-AI).
Rows are DarkOrange; a SeaGreen sub-bar marks the ones where the caller returned to AI.
Reconnected:
0
Mid-call relay dropouts the caller was reconnected through.
Rows are Crimson. Each one is a call that would previously have been cut off
with no goodbye. Click to toggle reconnect entries inclusion.
Ctrl+Click (Cmd+Click on Mac) for exclusive selection.
Stopped:
0
Turns the USER cancelled (LOG_CORRECT.STOPPED).
Rows are SlateGray. Not a failure and not counted as incomplete β the caller
simply stopped the answer. Click to toggle stopped entries inclusion.
Ctrl+Click (Cmd+Click on Mac) for exclusive selection.
WhatsApp:
0
Click to toggle WhatsApp entries inclusion. Ctrl+Click (Cmd+Click on Mac) for
exclusive selection - shows only last interaction per chat.
SMS:
0
Click to toggle SMS entries inclusion. Ctrl+Click (Cmd+Click on Mac) for
exclusive selection - shows only last interaction per chat.
Email:
0
Click to toggle Email entries inclusion. Ctrl+Click (Cmd+Click on Mac) for
exclusive selection - shows only last interaction per chat.
JSFE:
0
Scripted-flow (JSFE) replies. Format: total (conversations involved). Click:
hide/show JSFE rows. Ctrl+Click (Cmd+Click on Mac): show ONLY JSFE rows β other
filters still apply; repeat to restore.