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JSFE Workflows

Bill the JSFE workflow engine as a channel. Auto-enabled when flows are defined.

Show flow questions as forms in the chat widget

When a flow asks for details (an amount, a choice, a card), the website chat shows them as a form the customer can fill in and submit. Typing the answer still works. Phone, SMS and WhatsApp are unchanged.

Action safety: how the engine guards flow actions that charge or change an account. A conversation keeps the mode it started with; changing it while a conversation is mid-action makes that conversation's next action refuse.

Action persistence Session only (default) Durable Durable action journal

The journal records each action outside the conversation, so a reply lost mid-charge does not lead to the charge running again. With Durable selected and the journal off, actions in flows that require the journal are refused. Session only guards actions within the conversation alone.

shopping_cart

Shopify

Connect your Shopify store for product search, order tracking, and more

MCP Endpoint (optional) Admin API Version

history Legacy Token (for apps created before Jan 2026)

If you have an existing custom app with a shpat_ token, you can enter it here. New apps must use OAuth above.

Admin Store ID Admin API Access Token Show

lan Test Connection

local_shipping

ShipStation

Live carrier tracking events for shipments, on top of your store's own tracking

Base URL (optional — blank uses the standard V2 endpoint) API Key (ShipStation → Settings → Account → API Settings) Show

forum

Intercom

Your email channels can post the Guru's replies in the customer's Intercom conversation

Access Token (Intercom → Settings → Integrations → Developer Hub → your app → Authentication) Show API Version (optional — blank uses the latest)

rate_review

CSAT — Post-call Survey

Text or email a satisfaction survey link to the customer after a call

I self-host CSAT (use my own deployment) CSAT Survey (optional, blank uses the default survey; a phone card's CSAT Survey overrides this) Invitation message, English (use {{link}} for the survey URL; <br> sends the rest as a separate text) Invitation message, Spanish (blank uses the English message)

sms SMS delivery

This sends an unsolicited, proactive follow-up — the sending number must be A2P 10DLC-registered for outbound messaging. You can reuse an SMS number you already use on a channel (already approved), or set up a dedicated one.

Use an existing SMS number — New dedicated number — From number Twilio Account SID Twilio Auth Token Show

support_agent

Live Support — Live Agent Calls

Let visitors talk to a live agent over audio/video from your site or chatbot

I self-host Live Support (use my own deployment)

phone_forwarded

Outbound Call Agent

Your Guru calls a list of contacts from your voice lines, at your pace and hours, and retries anyone who did not answer.

Campaign name

Pick the line to call from in each language; a language with no line is not called. A line is offered under the language set in its own phone settings, once it is ticked under Outbound lines. One line per language.

Spoken when a person answers. The disclosure comes first, unless the greeting places it with {{disclaimer}}.

Only during daily hours

A contact counts as reached when a person answers. Voicemail, no answer, busy and failed calls go back to the end of the list until the max attempts.

Loading a list does not need a Save. It replaces any contacts still waiting from the previous list; it cannot be loaded while the campaign is running.