Chat Dashboard & Analytics

Click Chat Dashboard in the console menu to see every conversation in one table, starting with today's, and pick any other date range at the top. Normal view is the fast one, while Advanced adds model, token and timing details for deeper audits. Click Load Logs to fetch the date range you picked. Below it, a live tally counts every outcome and every channel: answers marked correct or incorrect, live agent transfers, ended calls, switches to SMS, text messages, WhatsApp and email. Click any counter to drop its rows from the table, and once more to bring them back. Command-click a counter to show only its rows, using Control on Windows, and Command-click it again to bring every row back. Live agent interceptions show in orange, and the green bar marks the ones where the customer came back to the AI. Click a column header to sort it, click again to reverse the order, and a third click clears the sort. Right-click any column header and choose Filter, where you can stack as many conditions as you need, matching all of them or any. Apply the filter, and the table narrows to the matching conversations at once. Click the chat bubble on any row to read the whole conversation, every turn in context. Close the conversation, and you are right back in the table where you left it. Hide any column you do not need, and export what you see to CSV, JSON or Excel. Save a named view to keep your hidden columns, your sort and your counter selections in this browser for next time. Click Analytics to see your Guru at a glance: when customers ask, how well it answers, which channels they use, and how accuracy trends over time. Switch to the dark theme for long review sessions, and back again whenever you like. That is the Chat Dashboard, and yours waits in your own console menu, with every conversation your Guru has had.