Tutorial1:08
Connect every channel
Turn your Guru into a true omnichannel agent from a single admin. One brain answers across website chat, email, SMS, voice, and WhatsApp. This overview shows how each channel connects, with a deep dive to follow for every one.
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Today, we are connecting your guru to every channel your customers use. Sign in to your admin. You are in. Now head to the channels tab. This is where your guru becomes a true omnichannel agent. One brain, every inbox. Email is the simplest. Your guru gets its own inbound address and answers anything forwarded to it. SMS and voice both run through Twilio. Bring a Twilio number and your credentials, and your guru handles every text and every call. Voice adds an optional hand off to a live agent, on a schedule you choose. WhatsApp uses Facebook Business onboarding. One click into the embedded sign up flow and your guru is on WhatsApp. Each channel has its own deep dive coming up. Catch you in the next one.
