Set up your email channel

Let's set up your first channel, email, the simplest one. Sign in to your admin. Click channels to select the channels tab. Click the add email channel button, and your channel is provisioned. Your guru now has its own inbound address. Set up a forwarding rule from your support mailbox to this address. Every email your customers send flows straight to your guru, which answers in your voice. Give the channel a friendly name, so multiple inboxes stay organized. By default, replies come from your inbox address. To send from your own domain, like [email protected], you verify ownership. Click verify domain, and we generate the DNS records for you. One TXT record proves ownership, and three CNAMEs sign your outbound mail. Copy them into your DNS host, then click check status. Verification typically takes a few minutes. The badge auto switches to verified once your records propagate, and from then on, your guru sends from your brand. Hit save to commit your changes, and your inbox is ready. That is email. Forward a message, and watch your guru reply in your voice. Next up, SMS through Twilio.