Set up your email channel

Email is the simplest channel to connect, so sign in to your admin console and we will set it up together. Click Channels, then Add email, and your Guru gets an inbox of its own right away, after you approve the added channel if your plan is active. This is your Guru's own inbound address, so forward your support mailbox to it, and customers keep writing to the address they already know while your Guru answers every email in your voice. Give the channel a friendly name, so several inboxes stay easy to tell apart. Replies come from your Guru's inbox address by default, and to send from your own domain, like support at your company dot com, you verify it first. Click Verify Domain, and we generate three CNAME records and one TXT record, which joins any SPF record you already have. Copy them into your DNS host, then click Check Status, and while our demo domain is already verified, yours takes about thirty minutes. Click Save to keep your changes, and your email channel is ready, so join us in the next video to connect text messages and calls through Twilio.