SMS and voice with Twilio

SMS and voice both run through Twilio. Let me show you the admin side. The full Twilio setup is documented in the admin guide. Sign in. Click channels to select the channels tab. Click add Twilio channel. The modal shows the webhook URLs, production and test, for voice and SMS. In Twilio, you buy a number and save these URLs. Voice goes live as soon as the webhook saves. SMS needs one more step, an A2P campaign. That step is only for texting. Once Twilio approves it, usually two to three days, SMS goes live too. Back here, paste your Twilio phone number, your account SID, and your auth token. One Twilio number serves both channels. SMS and voice are checked by default. Uncheck either if you want only one. Click add channel. Cards for the channels you selected appear, sharing the same number and credentials. Let's review the settings for a voice channel. A custom greeting plays when the call connects. Deployment context tunes how the guru speaks on a call, like keep responses brief, no markdown. If you want your guru to hand off to a human, set a live agent number here. The intercept message is optional, played before the transfer, encouraging callers to stay with the guru. And a schedule so transfers only happen during your business hours. Save your changes. For the full Twilio walk through, check the admin guide. Buying a number, webhooks, A2P, it is all in there. That is the admin side. Catch you in the next one.